Using myHCI
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      Using myHCI Portal

      How to operate the myHCI portal

      The myHCI software suite is browser-based analytics tool for viewing and managing information on the HCI Energy's family of products.

      		  

      OVERVIEW:

      		  
       
      The myHCI software suite is browser-based analytics tool for viewing and managing information on the HCI Energy's family of products.
       
      This software can be accessed via the desktop on all HCI Energy LLC products.

      This software package operates with three different account types with varying levels of permissions and features: Tech, Admin, Super User/Master.

      Each account has all of the features and permissions of the levels below. 
      In general, Tech accounts may view and manipulate data in addition to being able to adjust personal settings.

      Admin accounts have user management tools and the ability to set up a custom email server.

      Super User/Master accounts have the option to update unit information.

      USER ACCOUNTS:

      		  
      Two ways to create a new account. 
            
      1. Users can be created directly via the ‘Add User’ tab within the Admin and Super User portals. In this method, the account is made active immediately after completing the form. 

      2. Any visitor to the login page can request an account. 
      Upon completing the form, the account will be submitted to accounts with Admin and Super User privileges for approval.
      Login to myHCI
         

      CREATING AND APPROVING NEW ACCOUNTS: 

       

      NOTE:                                
      Users cannot create users at a level above their current level of permissions.  The system will prevent this.
         
      The Side panel navigation appears when you select the icon at the top left side of the screen.
      THE DASHBOARD: 
      At the top of the dashboard you will find the serial number, unit type, and customer name. This information is needed when working with customer support.
      The Side panel navigation appears when you select the icon at the top left side of the screen.
         

       
         
      DATA ANALYTICS:
      Each window displays DATA for the last 24 hours of operation. The system records up to 90 days of data for each function.
      DATA ANALYTICS: Each window displays DATA for the last 24 hours of operation. The system records up to 90 days of data for each function.
         
        At the top of each column you can sort the notifications: 
      By date, subject, message, category, and priority level.
      The Side panel navigation appears when you select the icon at the top left side of the screen.

      At the top of each column you can sort the notifications:  By date, subject, message, category, and priority level.

      On the Notifications page every triggered alarm is listed.
      You can search, sort, filter, and export these records.
       

       
         
      DATA ANALYTICS:
      To get a more detailed view of the functions of the ZPM select them from the side bar. For example, select Battery

      DATA ANALYTICS: To get a more detailed view of the functions of the ZPM select them from the side bar. For example, select Battery

      DATA ANALYTICS:
      This feature is available to all users. 
      Within the navigation panel, select Battery. The Battery data will be viewed. 

      The process for viewing data across all HCI systems follows the same steps. Repeat these steps as needed for the desired inputs. 
      This guide will use Battery Data purely as an example.
       
       

       
         
      To get a report on a specific date range, click the Select Date range button at the top left. This will show a calendar to select a specific date range.
      To get a report on a specific date range, click the Select Date range button at the top left. This will show a calendar to select a specific date range.
      NOTE:                                                                                                             
      The file size for this could be quite large and may take a bit to generate.
         
         
      USER SETTINGS
      Select User Settings and it will display a navigation window with 4 choices
      The Side panel navigation appears when you select the icon at the top left side of the screen. USER SETTINGS Select User Settings and it will display a navigation window with 4 choices

       
      User requests
         
      Register a new user
         
         
      To manage account requests, select VIEW in the user requests.
      Here you can accept or decline requests for a user account
         
         
      Mailing List
       

       
      ACCOUNT SETTINGS:  
      By default, the myHCI webclient will email all accounts automatically when any kind of alarm or message is received from the HMI control software. 

      To mitigate this, users of all types may unsubscribe to selected types of emails. To manage this, log into the desired account and select “Alarm Settings” within the navigation panel. 

      Depending on the account type, this may be listed under a drop down labeled “Settings”. Selecting this will show an input slider depicting increasing levels of severity from left to right. 

      By default, each user will be set to the lowest level of “All Messages" Selecting any of the other five alarm options will unsubscribe the user to all emails with a priority below the option selected. Selecting the highest level will leave the user only subscribed to emails that pertain to fatal system errors.
         
      The Side panel navigation appears when you select the icon at the top left side of the screen. Unit settings
         

       
         
      Unit comments
         
      Unit components
         
      API monitoring

       
         
      Version info
         
      Data export
      Here is a list of the different functions of the Shelter select the arrow next to solar for example and it will show an array of data fields
      Data Export Here is a list of the different functions of the Shelter select the arrow next to solar for example and it will show an array of data fields
         
      Data base reset
         
      The Side panel navigation appears when you select the icon at the top left side of the screen.

      SMPT Settings

      E-MAIL SETTINGS:
      By default, all email alarms are sent out via the default HCI energy email server. 

      This can be customized to send from any Outlook based email account. To set this up, login to either an ‘Admin’ or ‘Super User’ account. 

       
         
      The Side panel navigation appears when you select the icon at the top left side of the screen.

      FAQ: Additional information can be seen at the Frequently Asked Questions section of the MyHCI.

      Additional information can be seen at the Frequently Asked Questions section of the MyHCI.

       
         
      Unit connectivity methods/HCI support ranked from most preferred to the least preferred.
      1. Cell router or satellite (still needs tested on satellite)
      a. HCI will have VNC access and will monitor system 24-7. The major advantage here is that if we see an issue, we can take immediate action. If we can’t fix issue remotely, we will contact customer and tech of the site immediately. If no tech is available, HCI will communicate with customer and make travel plans immediately.

      b. HCI can provide VNC access and email notification to whoever needed on customer side to monitor site. Emails will also get weekly and monthly reports from the unit. It’s recommended that the onsite tech of site has VNC access and remote connectivity. Note: Internet connected HCI logs all notifications and data and sends emails this replaces SNMP.

      c. This is the most secured way regarding customer internal network. Our system will have no ties to the customer internal network. It will be on a complete network of its own.
         
      2. Wi-Fi router installed by Customer to their local area network
      a. HCI will have VNC access and will monitor system 24-7. The major advantage here is that if we see an issue, we can take immediate action. If we can’t fix issue remotely, we will contact customer and tech of the site immediately if can’t be resolved remotely. If no tech is available, HCI will communicate with customer and make travel plans immediately.

      b. HCI can provide VNC access and email notification to whoever needed on customer side to monitor site. Emails will also get weekly and monthly reports of the unit.  It’s recommended that the onsite tech of site has VNC access and remote connectivity. Note: if internet connected HCI logs all notifications and data and sends emails this replaces SNMP.

      c. Customer is responsible for their own security setup with the router.
         
      3. HCI equipment connected directly to the internal network (backhaul)
      a. HCI will set up the unit for direct connect (wired) VNC access. Only the customer on the internal network would be able to remote into site.

      b. The customer will resume all responsibilities for monitoring site. If there’s an issue with the system, its up to the customer to contact HCI Energy for assistance.

      c. Customer will need to share screen with HCI Energy and allow control with VNC (Microsoft Teams is common) if there’s a pressing manner. It will take HCI Energy time to come up with a solution in some cases.

      d. The customer is responsible for getting tech and HCI Energy involve for resolving on site issues.