Steps for solving battery issues
| If there is a battery issue the system will display that battery in red on the quickview and the detailed view. | |
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| 1. Offline (All batteries) Check the batteries serial communication cable connections by looking at the USB to computer and cat5 to the batteries. |
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| 2. Breaker Tripped (Possible scenarios) - Breaker has been physically turned off. - Breaker tripped due to overload. - There is a problem with the battery. |
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| If you DID NOT turn it off or NEGLECTED to turn it on... Contact HCI Energy | |
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3. Battery Missing - Confirm the breaker is on and the pack status led is on & “green". If the first 2 items are true and the problem still exist after you confirmed the steps above Contact HCI Energy. |
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| In the battery BMS (Battery Management System) It is normal to see a mix of charge floating and discharging among the batteries. The smart Battery Management Systemworks to keep the voltages the same across all of the batteries. |
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| 4. Battery Pack Status (RED). Check breaker. If (ON) then: |
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